Shipping Policy

Glow Beautifully, Every Day

We want your beauty essentials to reach you safely and on time. Please read the information below before placing your order.

Order Processing

Orders are usually processed within 1–3 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery Times

Estimated delivery times are:

• New Zealand: 5–12 business days

• Australia: 5–12 business days

• United States & Canada: 7–15 business days

• United Kingdom & Europe: 7–15 business days

• Other international destinations: 10–20 business days

Please note that delivery times are estimates and may vary depending on the destination, courier, customs processing, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and order.

From time to time, we may offer free shipping promotions or special shipping offers.

Order Tracking

Once your order has been shipped, you will receive tracking information by email where tracking is available. Please allow a few days for tracking information to update after dispatch.

International Orders

International customers may be responsible for customs duties, taxes, or other import charges imposed by their country. These charges are not included in our shipping costs unless specifically stated at checkout.

Delayed Orders

Delivery delays can occasionally occur because of customs, courier delays, public holidays, severe weather, or other circumstances outside our control. If your order has not arrived after the estimated delivery period, please contact us so we can help investigate.

Incorrect Address

Please make sure your shipping address is correct before completing your order. If an incorrect address is provided, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us with your order number and relevant details. We will work with the shipping carrier to investigate the issue.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team through our Contact Us page.

Thank you for shopping with us and choosing beauty essentials designed to help you Glow Beautifully, Every Day.